Terms & Conditions

Effective Date: August 1, 2026

Welcome to Flowtech Plumbers. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Definitions

• "Company" refers to Flowtech Plumbers.
• "Services" refers to all plumbing services offered through our platform.
• "User" refers to any individual or entity using our website or services.

2. Use of Services

By using our services, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement.

• You agree to provide accurate and complete information when booking services.
• You agree not to misuse our website or engage in fraudulent activities.

3. Service Booking

• All service requests are subject to availability.
• We reserve the right to refuse or cancel any booking at our discretion.
• Service timelines provided are estimates and may vary depending on circumstances.

4. Pricing & Payments

• All prices are listed in Kenyan Shillings (KES).
• Payments are securely processed via third-party providers such as M-Pesa.
• You agree to pay all applicable charges for services requested.

5. Cancellations & Refunds

• Cancellations must be made before the service begins.
• Refunds will be issued at our discretion based on the nature of the request.
• No refunds will be issued for completed services unless there is proven negligence.

6. Liability Limitation

While we strive to provide high-quality services, Flowtech Plumbers shall not be held liable for:

• Indirect or consequential damages
• Delays caused by factors beyond our control
• Pre-existing plumbing issues not disclosed by the user

7. Warranty Disclaimer

Services are provided "as is" without warranties of any kind, except where explicitly stated. Any service warranty will be communicated at the time of service.

8. User Responsibilities

• Provide safe and accessible working conditions for our technicians.
• Ensure accurate details are given for service delivery.

9. Intellectual Property

All website content, including text, images, and logos, is the property of Flowtech Plumbers and may not be copied or used without permission.

10. Privacy

Your use of our services is also governed by our Privacy Policy.

11. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Kenya.

13. Contact Information

• Business Name: Flowtech Plumbers
• Email: info@flowtechplumbers.co.ke
• Phone: +254 713323316 or 0731857112
• Location: Nairobi, Kenya